CX Leadership Lessons Based On “The Four Agreements”
Stacy Sherman draws lessons on leadership, humanizing business and creating satisfying experiences after reading The Four Agreements.
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- Jun 17, 2020
- 7 min
The 6 CX Leader Types: Which One Are You?
By: Dave Fish - CX leaders emerge into different archetypes over the years. Each archetype has inherent strengths and weaknesses.
- Jun 3, 2020
- 5 min
Employee Experience in the New World
By: Sam Herzing - Focusing on employees and focusing on customers are not mutually exclusive - they're highly synergistic.
- Apr 2, 2020
- 7 min
The Final Journey: CX and the Death of a Loved One
By: Dave Fish - A CX professional shares CX tips and lessons about the customer experience he faced when the death of a loved one occurred.
- Apr 1, 2020
- 2 min
Tips for a Successful Digital Transformation
By Nick Glimsdahl - Every company has to become digital eventually. Here are 5 helpful tips to get your transformation started!
- Mar 16, 2020
- 2 min
How Customer Experience Can Strengthen Your Organization During Difficult Times
By: Serena Riley - How can organizations continue to provide brand satisfaction and loyalty during difficult times?