Screen Shot 2020-02-24 at 11.14.42 AM.pn

The Voice of CX Professionals

Screen Shot 2020-03-14 at 5.08.14 PM.png
  • Home

  • Blog

  • About

  • Contact

  • More

    Use tab to navigate through the menu items.
    • LinkedIn
    • CXofM Logo_main_color
    • All Blogs
    • Customer Engagement
    • CXM as a Strategic Initiative
    • Designing the Experience
    • Employee Engagement
    Search
    CX Leadership Lessons Based On “The Four Agreements”
    • Oct 9, 2020
    • 4 min

    CX Leadership Lessons Based On “The Four Agreements”

    Stacy Sherman draws lessons on leadership, humanizing business and creating satisfying experiences after reading The Four Agreements.
    The 6 CX Leader Types: Which One Are You?
    • Jun 17, 2020
    • 7 min

    The 6 CX Leader Types: Which One Are You?

    By: Dave Fish - CX leaders emerge into different archetypes over the years. Each archetype has inherent strengths and weaknesses.
    Employee Experience in the New World
    • Jun 3, 2020
    • 5 min

    Employee Experience in the New World

    By: Sam Herzing - Focusing on employees and focusing on customers are not mutually exclusive - they're highly synergistic.
    The Final Journey: CX  and the Death of a Loved One
    • Apr 3, 2020
    • 7 min

    The Final Journey: CX and the Death of a Loved One

    By: Dave Fish - A CX professional shares CX tips and lessons about the customer experience he faced when the death of a loved one occurred.
    Tips for a Successful Digital Transformation
    • Apr 1, 2020
    • 2 min

    Tips for a Successful Digital Transformation

    By Nick Glimsdahl - Every company has to become digital eventually. Here are 5 helpful tips to get your transformation started!
    How Customer Experience Can Strengthen Your Organization During Difficult Times
    • Mar 16, 2020
    • 2 min

    How Customer Experience Can Strengthen Your Organization During Difficult Times

    By: Serena Riley - How can organizations continue to provide brand satisfaction and loyalty during difficult times?

    © 2020 by CX of M Association. Created with Wix.com