Oct 9, 20204 minCX Leadership Lessons Based On “The Four Agreements”Stacy Sherman draws lessons on leadership, humanizing business and creating satisfying experiences after reading The Four Agreements.
Jun 17, 20207 minThe 6 CX Leader Types: Which One Are You?By: Dave Fish - CX leaders emerge into different archetypes over the years. Each archetype has inherent strengths and weaknesses.
Jun 3, 20205 minEmployee Experience in the New WorldBy: Sam Herzing - Focusing on employees and focusing on customers are not mutually exclusive - they're highly synergistic.
Apr 3, 20207 minThe Final Journey: CX and the Death of a Loved OneBy: Dave Fish - A CX professional shares CX tips and lessons about the customer experience he faced when the death of a loved one occurred.
Apr 1, 20202 minTips for a Successful Digital TransformationBy Nick Glimsdahl - Every company has to become digital eventually. Here are 5 helpful tips to get your transformation started!
Mar 16, 20202 minHow Customer Experience Can Strengthen Your Organization During Difficult Times By: Serena Riley - How can organizations continue to provide brand satisfaction and loyalty during difficult times?