The Possibilities of Personalized Video
By: Josh Stauffer - How different industries can utilize personalized video marketing.
The Voice of CX Professionals
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- Jun 24, 2020
- 3 min
The Grand Reopening: Supporting Customers as the World Returns to Business as Usual
By: Serena Riley - How are you evolving your customer experiences to support customers as the world reopens?
- May 28, 2020
- 4 min
Expanding the Definition of UX
By: Tim Todish - Users should be put at the center of the design process and all that it entails.
- Apr 3, 2020
- 7 min
The Final Journey: CX and the Death of a Loved One
By: Dave Fish - A CX professional shares CX tips and lessons about the customer experience he faced when the death of a loved one occurred.
- Apr 1, 2020
- 6 min
Users as Customers and Other Relationships
By: Keith Instone - What is the relationship between User Experience (UX) and Customer Experience (CX)? It depends.
- Mar 16, 2020
- 2 min
How Customer Experience Can Strengthen Your Organization During Difficult Times
By: Serena Riley - How can organizations continue to provide brand satisfaction and loyalty during difficult times?