Jul 72 minThe Possibilities of Personalized VideoBy: Josh Stauffer - How different industries can utilize personalized video marketing.
Jun 243 minThe Grand Reopening: Supporting Customers as the World Returns to Business as Usual By: Serena Riley - How are you evolving your customer experiences to support customers as the world reopens?
May 284 minExpanding the Definition of UXBy: Tim Todish - Users should be put at the center of the design process and all that it entails.
Apr 37 minThe Final Journey: CX and the Death of a Loved OneBy: Dave Fish - A CX professional shares CX tips and lessons about the customer experience he faced when the death of a loved one occurred.
Apr 16 minUsers as Customers and Other Relationships By: Keith Instone - What is the relationship between User Experience (UX) and Customer Experience (CX)? It depends.
Mar 162 minHow Customer Experience Can Strengthen Your Organization During Difficult Times By: Serena Riley - How can organizations continue to provide brand satisfaction and loyalty during difficult times?
