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The Voice of CX Professionals

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    The Possibilities of Personalized Video
    • Jul 7, 2020
    • 2 min

    The Possibilities of Personalized Video

    By: Josh Stauffer - How different industries can utilize personalized video marketing.
    The Grand Reopening: Supporting Customers as the World Returns to Business as Usual
    • Jun 24, 2020
    • 3 min

    The Grand Reopening: Supporting Customers as the World Returns to Business as Usual

    By: Serena Riley - How are you evolving your customer experiences to support customers as the world reopens?
    Expanding the Definition of UX
    • May 28, 2020
    • 4 min

    Expanding the Definition of UX

    By: Tim Todish - Users should be put at the center of the design process and all that it entails.
    The Final Journey: CX  and the Death of a Loved One
    • Apr 3, 2020
    • 7 min

    The Final Journey: CX and the Death of a Loved One

    By: Dave Fish - A CX professional shares CX tips and lessons about the customer experience he faced when the death of a loved one occurred.
    Users as Customers and Other Relationships
    • Apr 1, 2020
    • 6 min

    Users as Customers and Other Relationships

    By: Keith Instone - What is the relationship between User Experience (UX) and Customer Experience (CX)? It depends.
    How Customer Experience Can Strengthen Your Organization During Difficult Times
    • Mar 16, 2020
    • 2 min

    How Customer Experience Can Strengthen Your Organization During Difficult Times

    By: Serena Riley - How can organizations continue to provide brand satisfaction and loyalty during difficult times?

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