Mar 31, 20214 minConsequences of Not Going DigitalBy: Nick Glimsdahl We live in the fourth industrial revolution, the digital revolution. This era represents the combination of new...
Mar 31, 20213 minConsiderations, Risks and Benefits of Digital TransformationA strong digital transformation strategy to usher a company into the digital age is critical for the company’s legacy.
Feb 27, 20213 minThe Experience LandscapeBy: Darren Hood After about 20 years of mainstream business operation, user experience has generated a great deal of buzz around the...
Feb 9, 20213 minPage Experience and Core Web Vitals Will Be Ranking Factors. What Does That Mean?By: Rachel Barnes Beginning in 2021, the way users interact with and experience your website’s pages will influence rankings. Google’s...
Feb 5, 20214 minWhy You Should Consider Mobile-First DesignBy: Tyler Wayner The phrase “mobile-first design” has been around for a while and literally means the designer creates and presents the...
Jan 12, 20215 min5 Reasons to Launch Your Contact Center to the Cloud By: Nick Glimsdahl As the primary point of interaction between your business and your customers, a contact center is often the heartbeat...
Dec 18, 20204 minPlease Rate Your ExperienceBy: Kevin Budelmann Experiences are hard to define. Sure, we can describe them: good or bad, memorable or bland, rated on a scale from...
Oct 9, 20204 minCX Leadership Lessons Based On “The Four Agreements”Stacy Sherman draws lessons on leadership, humanizing business and creating satisfying experiences after reading The Four Agreements.
Sep 18, 20204 minCustomer Experience SystemsBy: Kevin Budelmann - CX systems can become complex, but the right ingredients can make for a better recipe.
Jul 23, 20204 minExperiences, Large and SmallBy: Kevin Budelmann Why do we talk about customer experience? Customers have had experiences since there were customers, so why is CX a...
Jul 7, 20202 minThe Possibilities of Personalized VideoBy: Josh Stauffer - How different industries can utilize personalized video marketing.
Jun 24, 20203 minThe Grand Reopening: Supporting Customers as the World Returns to Business as Usual By: Serena Riley - How are you evolving your customer experiences to support customers as the world reopens?
Jun 17, 20207 minThe 6 CX Leader Types: Which One Are You?By: Dave Fish - CX leaders emerge into different archetypes over the years. Each archetype has inherent strengths and weaknesses.
Jun 3, 20205 minEmployee Experience in the New WorldBy: Sam Herzing - Focusing on employees and focusing on customers are not mutually exclusive - they're highly synergistic.
May 28, 20203 minWhy do organizations hesitate to go digital? By: Nick Glimsdahl - The reasons behind leaders' hesitation to undergo a digital transformation.
May 28, 20204 minExpanding the Definition of UXBy: Tim Todish - Users should be put at the center of the design process and all that it entails.
May 4, 20206 minWe Do Teamwork, Woot-woot!"Why build a CX team?", "How to build a CX team?", and "What comes after building a team?"
Apr 20, 20204 minBuilding a Customer Experience (CX) Strategy Understand CX strategy and how to build one by adapting the philosopher Vanilla Ice’s famous words,"... Stop, Collaborate, and Listen."
Apr 7, 20206 minFrom UX to CX: Expanding the Experience By: Tim Todish - A Vice President of User Experience discusses the importance of expanding user experience to customers.
Apr 3, 20207 minThe Final Journey: CX and the Death of a Loved OneBy: Dave Fish - A CX professional shares CX tips and lessons about the customer experience he faced when the death of a loved one occurred.